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These terms set out what you agree to when you open and use a windaddy account — covering how your account works, what we expect from you, and what you can expect from us. Access to our services depends on your local law and whether your region is eligible.
When you create an account on windaddy, you enter into a binding agreement with us. These terms apply to every action you take — placing a bet, funding your wallet, browsing the lobby, or contacting support. We do not offer services in regions where doing so conflicts with local law, and it is your responsibility to confirm that accessing our platform is permitted where you are. We may update these terms from time to time. When we do, we will notify you through your registered account contact before changes take effect. Continued use of your account after that notice period means you accept the revised terms. If you disagree with any change, you should stop using the account and contact our support team to close it. Payment activity — whether you are depositing via bKash, sending funds through Nagad, or processing a withdrawal through Rocket — is governed by both these terms and the rules of the payment provider you use. We are not liable for delays or restrictions imposed by those providers. Any transaction dispute should be raised with us first; we will review the account record before escalating with the payment rail.
These terms do not cover every corner of the internet — they apply specifically to windaddy services. Understanding what falls inside and outside this agreement helps you know where to look if something goes wrong.
Your login, account balance, betting history, and wallet controls fall fully under these terms. Any action taken while signed in — from placing a market to withdrawing funds — is governed here.
Deposits and withdrawals made through bKash, Nagad, or Rocket are covered by these terms on our side. The payment provider's own terms also apply independently; both sets of rules run in parallel.
Games, odds, market data, and promotional notices displayed on windaddy are our content and are subject to these terms. We may update, withdraw, or replace any content without prior notice.
Links or integrations pointing to external sites, payment apps, or studio platforms fall outside our terms once you leave windaddy. We are not responsible for the policies or practices of those external services.
You have several practical rights as an account holder, and we have built our account tools so you can act on them without needing to contact support for routine requests. Your transaction history is visible in the account area, showing every deposit, withdrawal, and settled bet in date order — you can review this at any time from any device. If you spot an error in your registered details — such as your contact address or linked wallet number — you can update most fields directly from the account settings page; for fields locked for verification reasons, submit a correction request through the support channel and we will process it. You can also raise a formal query about how your data is held or how a decision was reached by using the contact options below. If you want to close your account, the request can be made through support. We will confirm the closure in writing and outline what happens to any remaining balance before we action it.
Open the transaction history tab in your signed-in account to see every bet, deposit, and withdrawal. Records are timestamped and filterable by date range.
Most personal details can be updated in account settings. For verification-locked fields, contact support with your account ID and the correction you need.
Send a written query through our support channel if you want to know how a specific decision was made or how your information is being used.
Contact support to start the account closure process. We will confirm what happens to your balance and any open positions before the account is deactivated.
If you have a question about these terms, a transaction dispute, or an account issue, our support team is reachable through the channels below. Use the channel that matches your query type for the fastest response.
Open the chat widget from any page while signed in to connect with a support agent directly about your account or a terms query.
Send a written query to our support address listed on the Contact page. Include your account ID and a clear description of the issue for a faster resolution.
The Help Centre covers common terms and account questions with step-by-step answers. Check there first — many policy questions are answered without needing to contact the team.
We take the security of your information seriously and apply standard protections to how your data is stored and accessed. Here is how the key areas work under these terms.
We collect only the account and transaction data needed to operate your account and process payments via bKash, Nagad, or Rocket. We do not sell your personal data to third parties outside of what is required to process transactions.
Our site uses cookies to keep your session active, remember your preferences, and measure how pages are used. You can manage cookie settings through your browser at any time; disabling some cookies may affect how the account area functions.
Access to your account is protected by the login credentials you set. You are responsible for keeping those credentials secure. If you suspect unauthorised access, contact support immediately and we will help you secure the account.
We retain your account records for as long as required by applicable rules and our own operational needs. To ask about your specific retention period or to request a change to how your data is handled, contact us through the support channel.
Straightforward answers to the account and policy questions we hear most often.
These terms apply to anyone who opens or uses a windaddy account. By creating an account, you confirm that you have read and agreed to them. Access depends on your local law and whether your region is currently eligible for our services.
We can update these terms, but we will notify you through your registered contact details before changes take effect. You will have a window to review the update. Continuing to use the account after that period means you accept the new version.
If you do not accept a change to these terms, stop using the account and contact our support team. We will walk you through the account closure process and confirm what happens to any remaining balance before we close it.
Yes, on our side. Deposits and withdrawals you make through bKash, Nagad, or Rocket are covered by these terms as far as windaddy is responsible. The payment provider's own terms apply independently alongside ours — both sets of rules run at the same time.
Most fields can be updated directly from your account settings page. If a field is locked for verification reasons, contact support with your account ID and the specific correction you need. We will review and process it from our side.
Your full transaction history is visible in the signed-in account area. Records are listed by date and include every deposit, withdrawal, and settled bet. You can filter by date range without needing to contact support.