Mobile / Slots
windaddy handles your information with a clear purpose: to run your account, process transactions through bKash or Nagad, and keep your access secure. This policy tells you exactly what data we hold, how we use it, and what choices you have.
When you open an account, we collect the details you submit — name, contact information, and the payment method you use to fund your wallet, whether that is bKash, Nagad, or Rocket. We use this information to verify your identity, process deposits and withdrawals, and keep your account history accurate. We do not sell your personal data to third parties, and we do not use it to serve advertising outside our own platform. Device information — your browser type, IP address, and session data — is collected automatically to maintain account security and detect unusual access patterns. If you contact our support team, the details of that exchange are stored to help resolve any follow-up questions. Data is retained for as long as your account remains active and for a period afterward as required by applicable record-keeping obligations. Access to your stored data is available on request through the account support route. Your use of this platform and its features depends on your local law and the eligible regions where access is permitted. We update this policy when our practices change, and the current version is always the one shown on this page.
This policy applies to your windaddy account and the data we process directly. It does not extend to third-party services, external payment providers, or sites you reach by following a link away from our platform. Understanding the boundary helps you know where to direct a question about your data.
All data linked to your registered account — login records, session history, security settings and contact details — falls under this policy. You can request a summary of this data through account support at any time.
Transaction records for deposits and withdrawals made via bKash, Nagad or Rocket are part of your account history. We hold them for account integrity; the payment provider holds its own records under its own policy.
Your browsing activity within the platform — pages visited, games opened, markets viewed — is recorded at session level for security and service improvement. This data is not shared with advertisers.
Links to external sites, game studios, or payment apps operate under their own terms. Once you leave windaddy, this policy no longer applies. Check the third party's own privacy terms before sharing any information there.
You have real choices over the data windaddy holds about you, and the steps to act on them are straightforward. Start with your account settings — the profile section lets you review and correct the contact details we hold. If something looks wrong, update it directly or raise it with support so we can correct our records. You can ask us what personal data we hold and request a copy of it. If your account is closed, you can request that we delete personal data we are no longer required to keep for legal or financial record purposes. The right approach is to contact support in writing, describing clearly what you are asking for. We will confirm receipt and work through the request. Eligibility to exercise these rights may depend on your local law and the region from which you access the platform. Nothing in this section creates a legal guarantee — it describes the process we follow, not a statutory entitlement specific to any jurisdiction.
Open your account profile to see the contact and identity details we hold. If anything is out of date, you can edit it directly from that screen without contacting support.
For fields you cannot edit yourself — such as registered payment method labels — contact support in writing. We will verify your identity and update the record once confirmed.
If you want to know what data we hold about you, send a written request via our published support route. We will describe the categories of data stored and how they are used.
After account closure, you may ask us to remove personal data we are not required to retain. We handle these requests in line with our retention schedule and applicable legal obligations.
If you have a question about how your data is handled, the right contact is our account support team. Use the route that suits you — live chat inside your account, email, or the help form on this site. Describe your question clearly and include your registered account reference so we can locate your records without delay.
Open the chat icon while signed into your account. Describe your privacy question and include your account reference. The support team will respond through the same chat window.
Send your data or privacy question to our support address listed in the Help section of the site. Written requests allow us to keep a clear record of your question and our response.
The Help page on this site has a contact form. Select the account or privacy topic, describe your request, and submit. We will confirm receipt and follow up to the email on your account.
Security and transparency are part of how your account works, not an afterthought. We use standard access controls to limit who inside our team can view your account data, and we log access attempts at the account level so unusual patterns are flagged. Cookies on the platform are used for session management and to keep you signed in — not for third-party ad tracking.
We set session cookies to maintain your login state while you navigate the platform. No third-party advertising cookies are placed. You can clear cookies from your browser at any time; this will sign you out of your current session.
We keep account records for as long as your account is active and for a further period to meet record-keeping requirements. Data no longer needed for these purposes can be removed on written request after account closure.
Your account data is accessible only to team members with a defined operational need. Access is logged. If you suspect unauthorised access, contact support immediately through live chat or the help form.
When we change this policy, the updated version replaces the previous one on this page. Continuing to use your account after a change is posted means you have had the opportunity to review the new terms.
These are the questions account holders ask most often about how windaddy handles personal data. If your question is not covered here, the support team can help through live chat or the help form.
We collect the name, contact details and identity information you submit during registration. We also record the payment method — bKash, Nagad or Rocket — linked to your wallet, along with session and device data generated during each login.
Transaction records are stored in your account history for account integrity and your own reference. The payment provider holds its own records under its own policy. We do not share your transaction data with advertisers or unrelated third parties.
Send a written request through live chat, email or the help form on this site. Include your registered account reference. We will confirm receipt and describe the categories of data we hold about your account.
Some details — like your contact email — can be updated directly from your account profile screen. For fields locked after verification, contact support in writing. We will verify your identity and update the record once confirmed.
After closure, we retain records for a period required by applicable record-keeping obligations. Once that period ends, personal data no longer needed can be removed on written request. Contact support to start that process.
No. Cookies on this platform are for session management only — they keep you signed in while you navigate. We do not place third-party advertising cookies. You can clear cookies through your browser settings at any time.